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SOME FREQUENTLY ASKED QUESTIONS

I have more than one child... Can I order more than one letter?

YES, and you can order a different letter for each child! We have several letters to choose from. This way it doesn't seem like Santa has written the same letter to each child. Our website makes it easy by allowing you to focus on each letter individually! Simply customize the first letter and place your order, then return to the site and order your second letter. Each letter is treated as a separate transaction in our billing department and will be billed to your credit card separately as well. Even though the letters are separate transactions, as long as they're ordered on the same day, they should arrive to your children on the same day also.


When will my Santa letter arrive in the mail?

If you order during the month of November, we will ship your letter on November 26th for arrival during the first week of December. If you wait until later to order the letter, we will ship your letter as soon as we can. Letters will be postmarked from the North Pole if ordered before December 10th. All orders must be placed no later than 4pm on December 18th.

We hope the letter will arrive to you in a timely manner, however we are dependant on the U.S. Postal Service to get the letter to it's destination and can not guarantee it's arrival on any certain date. If your letter does not arrive before December 21, please contact us and we will ship out another letter right away.


What all comes with the letter?

Each one of our magical letter kits comes with the following items:
•Custom North Pole Envelope - adds that extra excitement when your child sees it!
•Santa's Official Seal on the top of the letter - straight from Santa's desk!
•Personalized Letter from Santa - with information that only Santa would know!
•Real photo of Santa at the North Pole - to help keep your child believing!
•Nice List Membership Card - to prove your child is on Santa's list!


What payment methods do you accept?

Once you customize your letter or e-mail, you will be directed to 2CO to process your payment. 2CO accepts all major credit cards, checks and even PayPal too! We make it EASY to place your order!


Is your site secure? Will my credit card information be safe?

YES! Your privacy is one of our top concerns. We have hired a 3rd party company to process our credit card orders to ensure your information is safe. Once you customize your letter, you will be directed to 2CO to process your payment. Once your payment is processed on their secure server, you are directed back to our site to complete the order. This is the best way for us to ensure your privacy.

HAVE OTHER QUESTIONS?
PLEASE CONTACT US!